Privacy Policy

1. Who We Are

AK Chic Closet is an online women’s fashion store serving customers in Ghana and other locations where our products and delivery services are available. For privacy purposes, AK Chic Closet is responsible for deciding why and how customer information is handled on this website, except where a third-party payment, delivery, hosting, analytics, advertising, or plugin provider acts independently under its own terms.

2. Information We Collect

Depending on how you use the website, we may collect the following categories of information:

• Identity and contact details: name, email address, phone number, billing and delivery address, account username, and customer support messages.
• Order and transaction details: products viewed or purchased, cart contents, order value, payment status, refund status, delivery details, returns, exchanges, and customer notes.
• Technical and device data: IP address, browser type, device type, approximate location, time zone, pages visited, referring pages, cookie identifiers, security logs, and website performance data.
• Marketing preferences: newsletter sign-ups, WhatsApp or email marketing consent, opt-out choices, product interests, and campaign interaction data.
• User-generated content: reviews, ratings, wishlist activity, uploaded media, form submissions, and messages you choose to send.

3. How We Use Information

• To operate the store, display products, manage carts, process checkout, deliver orders, handle returns, and provide customer support.
• To verify payments, prevent fraud, protect accounts, maintain website security, and investigate misuse of the website.
• To personalize the shopping experience, remember preferences, recommend products, and improve website speed, layout, accessibility, and usability.
• To send order messages, service notices, policy updates, and marketing communications where you consent or where the law allows.
• To comply with tax, accounting, consumer protection, ecommerce, payment, data protection, and legal obligations.

4. Legal Reasons for Processing

Where privacy laws require a legal basis, we rely on one or more of the following: performance of a contract for purchases and account services; consent for optional marketing, non-essential cookies, or certain communications; legitimate interests such as fraud prevention, website security, service improvement, and business administration; compliance with legal obligations; and protection of vital interests where emergency action is needed.

5. Payments, WooCommerce, and Third Parties

This website is designed to work with WooCommerce and ecommerce plugins. Payment providers may collect and process payment details directly to authorize transactions. AK Chic Closet should configure payment gateways so full card numbers are handled by secure payment processors and are not stored on this website. We may also share necessary order, delivery, fraud-prevention, analytics, email, hosting, security, backup, and maintenance information with trusted service providers who help us operate the store.

6. Developer and Maintenance Access

Website developers, hosting support teams, plugin vendors, and technical maintenance providers may occasionally access website files, logs, settings, orders, or account information only where needed to build, repair, secure, test, deploy, or maintain the website. Those providers should act under the store owner’s instructions, keep access limited, maintain confidentiality, use secure credentials, and avoid exporting customer data unless it is necessary for the approved support task.

7. International Visitors and Regional Rights

AK Chic Closet may serve visitors from different regions. Your rights may vary depending on your location and the laws that apply to your interaction with the store.

• Ghana: Customers may have rights under Ghana’s Data Protection Act, 2012 (Act 843), including fair and lawful processing, transparency, security safeguards, and the ability to request correction or object where permitted.
• European Union and United Kingdom: Customers may have GDPR-style rights to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Where we rely on consent, you can withdraw it without affecting processing that happened before withdrawal.
• California and other US states: Eligible consumers may have rights to know, access, correct, delete, opt out of certain sharing or targeted advertising, limit use of sensitive personal information where applicable, and avoid discrimination for using privacy rights.
• Other regions: We will consider valid privacy requests under applicable local laws and respond within a reasonable period after verifying the request.

8. Cookies, Analytics, and Marketing

Essential cookies are used for cart, checkout, login, security, and store functionality. Optional analytics, advertising, remarketing, or personalization technologies should be used only where permitted by law and, where required, after consent. You can review details on the Cookie Consent page and change browser cookie settings at any time.

9. Data Retention

We keep personal information only as long as needed for store operations, customer support, legal compliance, tax/accounting records, fraud prevention, dispute resolution, and backup/security purposes. Order records may be retained for legal and accounting periods. Marketing records are kept until you unsubscribe or ask us to delete them, unless a longer period is legally required.

10. Security

We use reasonable administrative, technical, and organizational safeguards such as HTTPS, limited admin access, role-based WordPress permissions, secure hosting, plugin updates, backups, and fraud-prevention controls. No website can guarantee perfect security, so customers should use strong passwords and contact us immediately if they believe their account or order data has been misused.

11. Children

The store is intended for customers who can lawfully purchase online or use the website with appropriate parental or guardian involvement. We do not knowingly collect personal information from children for targeted marketing.

12. Requests and Complaints

To request access, correction, deletion, opt-out, consent withdrawal, or another privacy right, email abbie@akchiccloset.com or contact us by WhatsApp at +233 24 861 7524. We may need to verify your identity and order relationship before fulfilling a request. You may also have the right to contact your local data protection authority.

13. Updates

We may update this policy when our services, plugins, legal requirements, or business practices change. The latest version will be posted on this page with a new effective date.